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External link opens in new tab or windowHow Hotel Operators can Survive and Thrive in an Environment of Constant Change

Hospitality Upgrade, Summer 2019 


Are You Sure? HEDNA Global Distribution Conference January 29-31, Austin

Hospitality Upgrade, Summer 2019


External link opens in new tab or windowA SPA WITH A HOTEL: WHAT WOULD CHANGE?

Hospitality Upgrade, Summer 2018


External link opens in new tab or windowThe Evolution of PMS/CRS – What Will These Solutions Look Like in 2025?

Hospitality Upgrade, Fall 2018


External link opens in new tab or windowEVERY CALL IS A WEBSITE FAILURE

Hospitality Upgrade, Spring 2013


External link opens in new tab or windowEVOLUTION OF HOTEL DISTRIBUTION 2012

Hospitality Upgrade, Fall 2018


External link opens in new tab or windowNEW REGULATIONS ON RESERVING ROOMS FOR PHYSICALLY DISABLED GUESTS TAKE EFFECT IN THE U.S. ON MARCH 15, 2012

Hospitality Upgrade, Spring 2012


External link opens in new tab or windowIS ALL LOST FOR HOTEL BRAND WEBSITES?

Hospitality Upgrade, Fall 2010


External link opens in new tab or windowTHE CHALLENGE AND THREAT OF EXTRA HOTEL FEES

Hospitality Upgrade Summer, 2010


External link opens in new tab or windowDEAL MAKERS/DEAL BREAKERS – FACTORS HOTELS MULL AS THEY CONSIDER TECHNOLOGY PURCHASES

Hospitality Upgrade, Spring 2010


External link opens in new tab or windowSIGNIFICANT ANNOUNCEMENTS BY ONLINE TRAVEL AGENCIES

Hospitality Upgrade, Summer 2009


External link opens in new tab or windowTO CALL FORWARD OR NOT CALL FORWARD

Hospitality Upgrade, Summer 2009


External link opens in new tab or windowHOTELS: ARE YOU MAXIMIZING YOUR CRS?

Hospitality Technology, November / December 2008


External link opens in new tab or windowREVENUE MANAGEMENT SYSTEMS PROMISE & DELIVERY: PART 2 THE HOTELIER PERSPECTIVE

Hospitality Upgrade, Summer 2008


External link opens in new tab or windowREVENUE MANAGEMENT SYSTEMS: PROMISE AND DELIVERY PART 1 PART 1 – THE VENDOR PERSPECTIVE

Hospitality Upgrade, Spring 2008


External link opens in new tab or windowEMBRACE THE CUSTOMER

Lodging Hospitality, June 2007


External link opens in new tab or windowGROUPS AND MEETINGS – THE NEXT FRONTIER IN ONLINE BOOKING

Hospitality Upgrade, Summer 2007


External link opens in new tab or windowTEN REASONS TO LOVE THE INTERNET

Lodging Hospitality, March 15, 2007


External link opens in new tab or windowFUTURE PROOFING YOUR PROPERTY

Hospitality Upgrade, Spring 2007


External link opens in new tab or windowWORDS MATTER!

Hospitality Upgrade, Summer 2006


External link opens in new tab or windowDO YOU KNOW WHAT THEY’RE SAYING ABOUT YOU?

Hospitality Upgrade, Spring 2006


External link opens in new tab or windowWHAT THE CRUISE LINES CAN TEACH THE HOTEL INDUSTRY

Hospitality Upgrade, Spring 2005


External link opens in new tab or windowTIME FOR CHANGE: THE EVOLUTION OF ELECTRONIC DISTRIBUTION AND CENTRAL RESERVATIONS MANAGEMENT IS FOR REAL

Lodging, January 2005


External link opens in new tab or windowREPRESENTATION COMPANIES INTRODUCE PROACTIVE COUNSELING

Hospitality Upgrade, Fall 2004


External link opens in new tab or windowHold Your Horses! Getting a Grip on the Reins of Distribution Channel Management

Co-Authored with John Inge

Hospitality Upgrade, Summer 2004


External link opens in new tab or windowA WAVE OF OWNERSHIP CHANGE AMONG RESERVATIONS REPRESENTATION FIRMS

Hospitality Upgrade, Spring 2004


External link opens in new tab or windowExternal link opens in new tab or windowEMERGING RESERVATION TECHNOLOGY

Lodging, January 2004


External link opens in new tab or windowHOTEL DATA MAINTENANCE IN THE GDS — IT IS STILL AN ISSUE?

Hospitality Upgrade, Fall 2003


External link opens in new tab or windowTHE WEB RESHAPES VOICE RESERVATIONS

Hospitality Upgrade, Summer 2003


External link opens in new tab or windowINVENTORY AND RATE MANAGEMENT IN A NEW WORLD

Hospitality Upgrade, Summer 2002


External link opens in new tab or windowCHANGING TIDES IN RESERVATIONS AND ELECTRONIC DISTRIBUTION

Hospitality Upgrade, Spring 2002


External link opens in new tab or windowCHANGING TIDES IN RESERVATIONS AND ELECTRONIC DISTRIBUTION

Authored by Judith Burns

Hospitality Upgrade, Fall 2002


External link opens in new tab or windowCHOOSING A RESERVATION REPRESENTATION COMPANY REVISITED – PART 2

Hospitality Upgrade, Summer 2001


External link opens in new tab or windowCHOOSING A RESERVATIONS REPRESENTATION COMPANY PART 2 – THE VENDOR EVALUATION PROCESS

Hospitality Upgrade, Summer 2001


External link opens in new tab or windowCHOOSING A RESERVATION REPRESENTATION COMPANY REVISITED – PART 1

Hospitality Upgrade, Spring 2001


External link opens in new tab or windowCHOOSING A RESERVATIONS REPRESENTATION COMPANY

Hospitality Upgrade, Spring 2001


External link opens in new tab or windowUNDERSTANDING AND MAXIMIZING A HOTEL’S ELECTRONIC DISTRIBUTION OPTIONS

Hospitality Upgrade, Fall 2000


External link opens in new tab or windowA WEB BOOKING WORKBOOK: HOW TO GET YOUR SHARE

Co-Authored with Judith Burns

Hotel & Restaurant Technology UPDATE, Fall 1999


External link opens in new tab or windowAS I SEE IT

Presentation to new Frontiers Conference, September 1999


External link opens in new tab or windowRUMORS OF THEIR DEMISE WERE CLEARLY PREMATURE

Hotel & Restaurant Technology UPDATE, Spring 1999


External link opens in new tab or windowCONSIDERING THE FUTURE OF ELECTRONIC DISTRIBUTION

Hotel & Restaurant Technology UPDATE, Summer 1999


External link opens in new tab or windowVALUE OF THE INTERNET FOR THE CONSUMER

Presentation at the EuroHotec Conference, Vienna, February 1999


External link opens in new tab or windowCENTRAL RESERVATION SYSTEMS

Hospitality Technology, 1999 Buyers Guide


External link opens in new tab or windowSELECTING NEW COMPUTERIZED SYSTEMS: SOME THOUGHTS ON EASING THE PROCESS

The Rooms Chronicle, Vol 6, No. 5, September/October 1998


External link opens in new tab or windowCRS – EVOLVING ROLES, EVOLVING CAPABILITIES

Lodging, June 1998


External link opens in new tab or windowGDS PREDICTIONS REVISITED, LESSONS LEARNED

Hotel & Restaurant Technology UPDATE, Summer 1998


External link opens in new tab or windowTHE GROWING CRS ROLE IN DATA BASE MARKETING

Hotel & Restaurant Technology UPDATE, Fall 1998


External link opens in new tab or windowGDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE-PART 2

Hotel Technology Update, Spring 1998


External link opens in new tab or windowExternal link opens in new tab or windowCRS: LOOKING BACK, LOOKING FORWARD

H&A Report, March 1998


External link opens in new tab or windowGDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE – PART 1

H&A Report, May 1997


External link opens in new tab or windowEVOLVING ROLE OF THE CENTRAL RES SYSTEM

Lodging, May 1997


External link opens in new tab or windowIARE’S ANNUAL MEETING DRAWS CALL CENTER MANAGERS

Travel Distribution Report, May 8, 1997


External link opens in new tab or windowGETTING THE MOST OUT OF CRS AND GDS

Hotel & Motel Management, May 5, 1997


External link opens in new tab or windowTHE EVOLVING ROLE OF THE CENTRAL RESERVATION SYSTEM

H&A Report, Volume IV, Issue 3, January / February 1997


External link opens in new tab or windowA LANDMARK YEAR FOR HOTEL CRS

H&A Report, Volume IV, Issue 2, November / December 1996


External link opens in new tab or windowUSING GDS SYSTEMS TO BEST ADVANTAGE

The Rooms Chronicle, Vol 4, No. 4, July / August 1996


External link opens in new tab or windowCRS-LOOKING BACK, LOOKING FORWARD

H&A Report, Volume III, Issue 6, May / June 1996


External link opens in new tab or windowIARE MEMBERS, MEETING IN PHOENIX, WEIGH EFFECTS OF NEW TECHNOLOGIES

Travel Distribution Report, May 23, 1996


External link opens in new tab or windowGLOBAL CONNECTIVITY

Co-Authored with Robert M. Coyne

Hotel & Motel Management, April 22, 1996


External link opens in new tab or windowSEAMLESS – THE NEW GDS CONNECTIVITY STANDARD

H&A Report, Volume III, Issue 5, January / February 1996


External link opens in new tab or windowELECTRONIC GDS DISTRIBUTION – WHAT ARE YOUR OPTIONS?

H&A Report, Volume III, Issue 5, January / February 1996


External link opens in new tab or windowHOSPITALITY MARKETING THROUGH GLOBAL DISTRIBUTION SYSTEMS

HSMAI Marketing Review, Vol. 12, No. 3, Winter 1995 / 1996


External link opens in new tab or windowIMPROVING HOTEL RESERVATIONS OFFICE EFFICIENCY

H&A Report, Volume III, Issue 4, October / November 1995


External link opens in new tab or windowJUDGING HOTEL RESERVATIONS OFFICE EFFICIENCY

H&A Report, Volume III, Issue 3, July / August 1995


External link opens in new tab or windowA NEW GENERATION OF CENTRAL RESERVATION TECHNOLOGY

H&A Report, Volume III, Issue 2, May / June 1995


External link opens in new tab or windowGLOBAL DISTRIBUTION SYSTEMS: A GLIMPSE OF THE FUTURE

Hospitality & Automation, October / November 1994


External link opens in new tab or windowGLOBAL DISTRIBUTION SYSTEMS: A GLIMPSE OF THE FUTURE

The HSSS Newsletter, Vol. 5, Issue 1, November 1994


 

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HTC is based out of Scottsdale Arizona, USA

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External link opens in new tab or windowjohn@burns-htc.com

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External link opens in new tab or windowScottsdale, Arizona, United States, US, AZ

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john@burns-htc.com

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