How Hotel Operators can Survive and Thrive in an Environment of Constant Change
Hospitality Upgrade, Summer 2019
Are You Sure? HEDNA Global Distribution Conference January 29-31, Austin
Hospitality Upgrade, Summer 2019
A SPA WITH A HOTEL: WHAT WOULD CHANGE?
Hospitality Upgrade, Summer 2018
The Evolution of PMS/CRS – What Will These Solutions Look Like in 2025?
Hospitality Upgrade, Fall 2018
EVERY CALL IS A WEBSITE FAILURE
Hospitality Upgrade, Spring 2013
EVOLUTION OF HOTEL DISTRIBUTION 2012
Hospitality Upgrade, Fall 2018
Hospitality Upgrade, Spring 2012
IS ALL LOST FOR HOTEL BRAND WEBSITES?
Hospitality Upgrade, Fall 2010
THE CHALLENGE AND THREAT OF EXTRA HOTEL FEES
Hospitality Upgrade Summer, 2010
DEAL MAKERS/DEAL BREAKERS – FACTORS HOTELS MULL AS THEY CONSIDER TECHNOLOGY PURCHASES
Hospitality Upgrade, Spring 2010
SIGNIFICANT ANNOUNCEMENTS BY ONLINE TRAVEL AGENCIES
Hospitality Upgrade, Summer 2009
TO CALL FORWARD OR NOT CALL FORWARD
Hospitality Upgrade, Summer 2009
HOTELS: ARE YOU MAXIMIZING YOUR CRS?
Hospitality Technology, November / December 2008
REVENUE MANAGEMENT SYSTEMS PROMISE & DELIVERY: PART 2 THE HOTELIER PERSPECTIVE
Hospitality Upgrade, Summer 2008
REVENUE MANAGEMENT SYSTEMS: PROMISE AND DELIVERY PART 1 PART 1 – THE VENDOR PERSPECTIVE
Hospitality Upgrade, Spring 2008
Lodging Hospitality, June 2007
GROUPS AND MEETINGS – THE NEXT FRONTIER IN ONLINE BOOKING
Hospitality Upgrade, Summer 2007
TEN REASONS TO LOVE THE INTERNET
Lodging Hospitality, March 15, 2007
Hospitality Upgrade, Spring 2007
Hospitality Upgrade, Summer 2006
DO YOU KNOW WHAT THEY’RE SAYING ABOUT YOU?
Hospitality Upgrade, Spring 2006
WHAT THE CRUISE LINES CAN TEACH THE HOTEL INDUSTRY
Hospitality Upgrade, Spring 2005
Lodging, January 2005
REPRESENTATION COMPANIES INTRODUCE PROACTIVE COUNSELING
Hospitality Upgrade, Fall 2004
Hold Your Horses! Getting a Grip on the Reins of Distribution Channel Management
Co-Authored with John Inge
Hospitality Upgrade, Summer 2004
A WAVE OF OWNERSHIP CHANGE AMONG RESERVATIONS REPRESENTATION FIRMS
Hospitality Upgrade, Spring 2004
EMERGING RESERVATION TECHNOLOGY
Lodging, January 2004
HOTEL DATA MAINTENANCE IN THE GDS — IT IS STILL AN ISSUE?
Hospitality Upgrade, Fall 2003
THE WEB RESHAPES VOICE RESERVATIONS
Hospitality Upgrade, Summer 2003
INVENTORY AND RATE MANAGEMENT IN A NEW WORLD
Hospitality Upgrade, Summer 2002
CHANGING TIDES IN RESERVATIONS AND ELECTRONIC DISTRIBUTION
Hospitality Upgrade, Spring 2002
CHANGING TIDES IN RESERVATIONS AND ELECTRONIC DISTRIBUTION
Authored by Judith Burns
Hospitality Upgrade, Fall 2002
CHOOSING A RESERVATION REPRESENTATION COMPANY REVISITED – PART 2
Hospitality Upgrade, Summer 2001
CHOOSING A RESERVATIONS REPRESENTATION COMPANY PART 2 – THE VENDOR EVALUATION PROCESS
Hospitality Upgrade, Summer 2001
CHOOSING A RESERVATION REPRESENTATION COMPANY REVISITED – PART 1
Hospitality Upgrade, Spring 2001
CHOOSING A RESERVATIONS REPRESENTATION COMPANY
Hospitality Upgrade, Spring 2001
UNDERSTANDING AND MAXIMIZING A HOTEL’S ELECTRONIC DISTRIBUTION OPTIONS
Hospitality Upgrade, Fall 2000
A WEB BOOKING WORKBOOK: HOW TO GET YOUR SHARE
Co-Authored with Judith Burns
Hotel & Restaurant Technology UPDATE, Fall 1999
Presentation to new Frontiers Conference, September 1999
RUMORS OF THEIR DEMISE WERE CLEARLY PREMATURE
Hotel & Restaurant Technology UPDATE, Spring 1999
CONSIDERING THE FUTURE OF ELECTRONIC DISTRIBUTION
Hotel & Restaurant Technology UPDATE, Summer 1999
VALUE OF THE INTERNET FOR THE CONSUMER
Presentation at the EuroHotec Conference, Vienna, February 1999
Hospitality Technology, 1999 Buyers Guide
SELECTING NEW COMPUTERIZED SYSTEMS: SOME THOUGHTS ON EASING THE PROCESS
The Rooms Chronicle, Vol 6, No. 5, September/October 1998
CRS – EVOLVING ROLES, EVOLVING CAPABILITIES
Lodging, June 1998
GDS PREDICTIONS REVISITED, LESSONS LEARNED
Hotel & Restaurant Technology UPDATE, Summer 1998
THE GROWING CRS ROLE IN DATA BASE MARKETING
Hotel & Restaurant Technology UPDATE, Fall 1998
GDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE-PART 2
Hotel Technology Update, Spring 1998
CRS: LOOKING BACK, LOOKING FORWARD
H&A Report, March 1998
GDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE – PART 1
H&A Report, May 1997
EVOLVING ROLE OF THE CENTRAL RES SYSTEM
Lodging, May 1997
IARE’S ANNUAL MEETING DRAWS CALL CENTER MANAGERS
Travel Distribution Report, May 8, 1997
GETTING THE MOST OUT OF CRS AND GDS
Hotel & Motel Management, May 5, 1997
THE EVOLVING ROLE OF THE CENTRAL RESERVATION SYSTEM
H&A Report, Volume IV, Issue 3, January / February 1997
H&A Report, Volume IV, Issue 2, November / December 1996
USING GDS SYSTEMS TO BEST ADVANTAGE
The Rooms Chronicle, Vol 4, No. 4, July / August 1996
CRS-LOOKING BACK, LOOKING FORWARD
H&A Report, Volume III, Issue 6, May / June 1996
IARE MEMBERS, MEETING IN PHOENIX, WEIGH EFFECTS OF NEW TECHNOLOGIES
Travel Distribution Report, May 23, 1996
Co-Authored with Robert M. Coyne
Hotel & Motel Management, April 22, 1996
SEAMLESS – THE NEW GDS CONNECTIVITY STANDARD
H&A Report, Volume III, Issue 5, January / February 1996
ELECTRONIC GDS DISTRIBUTION – WHAT ARE YOUR OPTIONS?
H&A Report, Volume III, Issue 5, January / February 1996
HOSPITALITY MARKETING THROUGH GLOBAL DISTRIBUTION SYSTEMS
HSMAI Marketing Review, Vol. 12, No. 3, Winter 1995 / 1996
IMPROVING HOTEL RESERVATIONS OFFICE EFFICIENCY
H&A Report, Volume III, Issue 4, October / November 1995
JUDGING HOTEL RESERVATIONS OFFICE EFFICIENCY
H&A Report, Volume III, Issue 3, July / August 1995
A NEW GENERATION OF CENTRAL RESERVATION TECHNOLOGY
H&A Report, Volume III, Issue 2, May / June 1995
GLOBAL DISTRIBUTION SYSTEMS: A GLIMPSE OF THE FUTURE
Hospitality & Automation, October / November 1994
GLOBAL DISTRIBUTION SYSTEMS: A GLIMPSE OF THE FUTURE
The HSSS Newsletter, Vol. 5, Issue 1, November 1994
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