H & A Report, Volume IV, Issue 3, January/February 1997.
Uncategorized
A LANDMARK YEAR FOR HOTEL CRS
H & A Report, Volume IV, Issue 2, November/December 1996.
USING GDS SYSTEMS TO BEST ADVANTAGE
The Rooms Chronicle, Vol 4, No. 4, July/August 1996.
CRS-LOOKING BACK, LOOKING FORWARD
H & A Report, Volume III, Issue 6, May/June 1996.
IARE MEMBERS, MEETING IN PHOENIX, WEIGH EFFECTS OF NEW TECHNOLOGIES
Travel Distribution Report, May 23, 1996.
GLOBAL CONNECTIVITY
Hotel & Motel Management, April 22, 1996 (co-authored with Robert M. Coyne).
SEAMLESS – THE NEW GDS CONNECTIVITY STANDARD
H & A Report, Volume III, Issue 5, January/February 1996.
ELECTRONIC GDS DISTRIBUTION – WHAT ARE YOUR OPTIONS?
H & A Report, Volume III, Issue 5, January/February 1996.
HOSPITALITY MARKETING THROUGH GLOBAL DISTRIBUTION SYSTEMS
HSMAI Marketing Review, Vol. 12, No. 3, Winter 1995/1996.
IMPROVING HOTEL RESERVATIONS OFFICE EFFICIENCY
H & A Report, Volume III, Issue 4, October/November 1995.
Whitepapers
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.