The Rooms Chronicle, Vol 6, No. 5, September/October 1998.
Uncategorized
CRS – EVOLVING ROLES, EVOLVING CAPABILITIES
Lodging, June 1998.
GDS PREDICTIONS REVISITED, LESSONS LEARNED
The Hotel & Restaurant Technology UPDATE, Summer 1998.
THE GROWING CRS ROLE IN DATA BASE MARKETING
The Hotel & Restaurant Technology UPDATE, Fall 1998.
GDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE-PART 2
Hotel Technology Update, Spring 1998.
CRS: LOOKING BACK, LOOKING FORWARD
H & A Report, March 1998.
GDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE – PART 1
H & A Report, May/June 1997.
EVOLVING ROLE OF THE CENTRAL RES SYSTEM
Lodging, May 1997.
IARE’S ANNUAL MEETING DRAWS CALL CENTER MANAGERS
Travel Distribution Report, May 8, 1997.
GETTING THE MOST OUT OF CRS AND GDS
Hotel & Motel Management, May 5, 1997.
Whitepapers
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.