Lodging Hospitality, June 2007.
Uncategorized
GROUPS AND MEETINGS – THE NEXT FRONTIER IN ONLINE BOOKING
Hospitality Upgrade, Summer 2007.
TEN REASONS TO LOVE THE INTERNET
Lodging Hospitality, March 15, 2007.
FUTURE PROOFING YOUR PROPERTY
Hospitality Upgrade, Spring 2007.
WORDS MATTER!
Hospitality Upgrade, Summer 2006.
DO YOU KNOW WHAT THEY’RE SAYING ABOUT YOU?
Hospitality Upgrade, Spring 2006.
WHAT THE CRUISE LINES CAN TEACH THE HOTEL INDUSTRY
Hospitality Upgrade, Spring 2005.
TIME FOR CHANGE: THE EVOLUTION OF ELECTRONIC DISTRIBUTION AND CENTRAL RESERVATIONS MANAGEMENT IS FOR REAL
Lodging, January 2005.
REPRESENTATION COMPANIES INTRODUCE PROACTIVE COUNSELING
Hospitality Upgrade, Fall 2004.
Hold Your Horses! Getting a Grip on the Reins of Distribution Channel Management
Hospitality Upgrade, Summer 2004 (co-authored with
Whitepapers
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.