Hospitality Upgrade magazine – Spring, 2018
Uncategorized
HOW TO CHOOSE A RESERVATION REPRESENTATION COMPANY
Hospitality Upgrade magazine – Fall, 2017
PERSONALIZING THE HOTEL RESERVATION PROCESS
Hospitality Upgrade magazine – Summer, 2017
DAY-USE HOTEL ROOM BOOKING OPTIONS – AN UPDATE
Hospitality Upgrade magazine – Spring, 2017
DAY-USE ROOM BOOKABILITY COMES TO THE WEB
Hospitality Upgrade magazine – Summer, 2016
THOSE OTHER SCREENS – THE ONES OUR STAFF USE
Hospitality Upgrade magazine – Spring, 2016
YOUR HOTEL: DESTINATION OR GATEWAY?
Hospitality Upgrade magazine – Summer, 2015
HOTEL SYSTEM VENDORS RUSH TO ADDRESS HOTEL’S NEW PRIORITIES
Hospitality Upgrade magazine – Spring, 2015
HOTEL GIFT CARD SURPRISES
Hospitality Upgrade magazine – Fall, 2014
EVERY CALL IS A WEBSITE FAILURE
Hospitality Upgrade Magazine – Spring, 2013
Whitepapers
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.