Hospitality Upgrade Summer, 2022
Uncategorized
Shattering Silos – Strengthening Communication between Marketing & IT
Hospitality Upgrade Spring, 2022
Voice is dead! Telephone calls to book hotel reservations are a thing of the past – ancient history.
Hospitality Upgrade Fall, 2021
How the Pandemic Changed the Hotel Business
Hospitality Upgrade Summer, 2021
Managing Voice Reservations Operations in an Economic Downturn
Hospitality Upgrade Fall, 2021
Sorry, We Have No Experiences Worth Talking About At My Hotel. HOGWASH!
Hospitality Upgrade magazine – Fall, 2019
How Hotel Operators can Survive and Thrive in an Environment of Constant Change
Hospitality Upgrade magazine, Summer, 2019
The Evolution of PMS/CRS – What Will These Solutions Look Like in 2025?
Hospitality Upgrade magazine – Summer, 2019
Are You Sure? HEDNA Global Distribution Conference January 29-31, Austin
Hospitality Upgrade magazine – Spring, 2018
A SPA WITH A HOTEL: WHAT WOULD CHANGE?
Hospitality Upgrade magazine – Summer, 2018
Whitepapers
- “Invent the future: the new normal for hotels in 2010 and beyond” Written for Amadeus IT.
HEDNA Educational Materials
Essentials of Revenue Management for Electronic Distribution Marketing, (Alexandria, VA: Hotel Electronic Distribution Network Association), 2003.
The HEDNA GDS Educational Kit, 2nd edition, (Pittsburgh: Hotel Electronic Distribution Network Association), 1996, Revised 1998. Vol. 1 "Introduction to Global Distribution Systems." Vol. 2 "Hotel Roles in the Electronic Reservation Process." Vol. 3 "Selling Your Hotel Through the Global Distribution Network."
HEDNA Advanced Electronic Distribution Education Program. (Pittsburgh: Hotel Electronic Distribution Network Association), 1997, Revised 1998. Translations: Spanish Vol. 1 "Revenue Management in GDSs/ADSs Vol. 2 "Strategic Planning for Electronic Distribution through GDS and ADS" Vol. 3 "The Global Distribution Systems & Alternative Distribution Systems: An Overview Vol. 4 "The Travel Agency Sales Call."
If you would like information about these training programs, please check out HEDNA's web site.