H & A Report, Volume IV, Issue 3, January/February 1997.
Author: John Burns
A LANDMARK YEAR FOR HOTEL CRS
H & A Report, Volume IV, Issue 2, November/December 1996.
USING GDS SYSTEMS TO BEST ADVANTAGE
The Rooms Chronicle, Vol 4, No. 4, July/August 1996.
CRS-LOOKING BACK, LOOKING FORWARD
H & A Report, Volume III, Issue 6, May/June 1996.
IARE MEMBERS, MEETING IN PHOENIX, WEIGH EFFECTS OF NEW TECHNOLOGIES
Travel Distribution Report, May 23, 1996.
GLOBAL CONNECTIVITY
Hotel & Motel Management, April 22, 1996 (co-authored with Robert M. Coyne).
SEAMLESS – THE NEW GDS CONNECTIVITY STANDARD
H & A Report, Volume III, Issue 5, January/February 1996.
ELECTRONIC GDS DISTRIBUTION – WHAT ARE YOUR OPTIONS?
H & A Report, Volume III, Issue 5, January/February 1996.
HOSPITALITY MARKETING THROUGH GLOBAL DISTRIBUTION SYSTEMS
HSMAI Marketing Review, Vol. 12, No. 3, Winter 1995/1996.
IMPROVING HOTEL RESERVATIONS OFFICE EFFICIENCY
H & A Report, Volume III, Issue 4, October/November 1995.