The Rooms Chronicle, Vol 6, No. 5, September/October 1998.
CRS – EVOLVING ROLES, EVOLVING CAPABILITIES
Lodging, June 1998.
GDS PREDICTIONS REVISITED, LESSONS LEARNED
The Hotel & Restaurant Technology UPDATE, Summer 1998.
THE GROWING CRS ROLE IN DATA BASE MARKETING
The Hotel & Restaurant Technology UPDATE, Fall 1998.
GDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE-PART 2
Hotel Technology Update, Spring 1998.
CRS: LOOKING BACK, LOOKING FORWARD
H & A Report, March 1998.
GDS DATA BASE MAINTENANCE: THE NEVER-ENDING CHALLENGE – PART 1
H & A Report, May/June 1997.
EVOLVING ROLE OF THE CENTRAL RES SYSTEM
Lodging, May 1997.
IARE’S ANNUAL MEETING DRAWS CALL CENTER MANAGERS
Travel Distribution Report, May 8, 1997.
GETTING THE MOST OUT OF CRS AND GDS
Hotel & Motel Management, May 5, 1997.