Part 1 Hospitality Upgrade. Spring 2001.
UNDERSTANDING AND MAXIMIZING A HOTEL’S ELECTRONIC DISTRIBUTION OPTIONS
Hospitality Upgrade. Fall 2000.
A WEB BOOKING WORKBOOK: HOW TO GET YOUR SHARE
Hotel & Restaurant Technology UPDATE. Fall 1999 (co-authored with Judith Burns).
AS I SEE IT
Presentation to New Frontiers Conference. September 1999.
RUMORS OF THEIR DEMISE WERE CLEARLY PREMATURE
The Hotel & Restaurant Technology UPDATE, Spring 1999.
CONSIDERING THE FUTURE OF ELECTRONIC DISTRIBUTION
Hotel & Restaurant Technology UPDATE. Summer 1999.
VALUE OF THE INTERNET FOR THE CONSUMER
Presentation at the February 1999 EuroHotec Conference, Vienna.
CONSIDERING THE FUTURE OF ELECTRONIC DISTRIBUTION
Hotel & Restaurant Technology UPDATE. Summer 1999.
VALUE OF THE INTERNET FOR THE CONSUMER
Presentation at the February 1999 EuroHotec Conference, Vienna.
CENTRAL RESERVATION SYSTEMS
Hospitality Technology 1999 Buyer’s Guide. 1999.